Frequently Asked Questions
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Questions about the shop, your order, or the artist?
Shipping
- All paper prints ship rolled in a rigid mailer, except small 8x10 and 11x14 inch prints, which ship flat.
- Made-to-order items (prints and metal prints, gaming mats, XL Desk Mats) ship separately from other items. Large prints, metal prints and gaming mats also come directly from the printer.
- Processing time for made-to-order items is 1–2 weeks.
Signed Prints
- Because prints are shipped directly from the printer, I can’t sign standard orders.
- Occasionally, I offer limited signed editions or books.
- If you see me at a convention, I’m always happy to sign items in person.
Damaged or Missing Orders
- If your order arrives damaged or incomplete, please email photos to hello@naomivandoren.com within 14 days of delivery.
- I’ll provide a replacement and a prepaid return label if needed.
- Packages returned to me due to incorrect addresses, unclaimed customs, or missed pickup may incur reshipment costs.
Returns & Exchanges
- Because items are made-to-order, I cannot accept returns or cancellations once your order is placed.
- If your order is damaged or missing, please reach out and I’ll make it right.
Framing & Display
- Most prints are standard U.S. sizes for easy framing. [Download my framing guide →]
- To flatten rolled prints: place the print face down on a clean surface and set books on the corners overnight. Once framed, you won’t notice it was rolled.
Licensing & Freelance
- I’m not taking private commissions at this time.
- For licensing or freelance inquiries, email hello@naomivandoren.com
About the Artist
Hi, I'm Naomi. I create illustrated stories and art inspired by fantastical worlds and a love of adventure. You’ll find my work in prints, books, and collectible items here in the shop. For more about my creative journey, visit my About Page